Returns & refunds

The 30-day window

Most new, unopened items can be returned within 30 days of delivery for a full refund of the product price. Items must be in their original condition and packaging with all accessories. Some categories have different rules under Amazon’s return policy (for example hazardous materials, or items that cannot be resold once opened); the return options Amazon shows for your order are the ones that apply.

How to start a return

1. Open Your Orders on Amazon and choose Return or replace items next to the Straight Fire order.
2. Select the reason and the resolution you want. Amazon issues a prepaid return label for the item.
3. Pack the item securely and drop it off with the carrier shown within the time Amazon gives.

Please do not send returns without an Amazon return authorization; unrequested packages can be delayed or refused.

Refund timing

We issue the refund as soon as the return arrives, within the window Amazon sets for seller-fulfilled orders; if a seller misses that window Amazon refunds the order automatically, so you never wait on us. Amazon then credits your original payment method, and its help pages give the typical time for each payment method to show the credit.

Return shipping costs

If the return is because of our error — a damaged, defective, wrong or misdescribed item — return shipping is free and the full product price and original shipping are refunded. For a change of mind on an undamaged item, Amazon’s return policy applies; the return options and any deduction Amazon shows when you start the return are the ones that apply.

Damaged or defective items

If an item arrives damaged, defective or not as described, start a return from Your Orders within 30 days and choose that reason. Return shipping is free, and you receive a replacement or a full refund. If your situation does not fit the options Amazon shows, message us through Amazon and we will sort it out.

Exchanges

Amazon handles exchanges as a return plus a new order. Choose Replace in Your Orders where it is offered, or return the item and order the correct one.

Questions

Message us through Amazon or email support@tempore.net. Every order is also protected by Amazon’s A-to-z Guarantee if a return cannot be resolved between us.