Contact
Talk to the people who run the store.
For anything about an order, use Amazon’s Your Orders page: it reaches us directly and keeps your order details attached. For everything else, email us.
About an order
Open Your Orders on Amazon, choose the order, then Contact seller or Return or replace items. This is the fastest route and it lets us see the order straight away.
Amazon’s Buyer-Seller Messaging keeps a record for both of us.
For suppliers, brands, partnership and press enquiries, and for anything not tied to an order. Order questions belong in Your Orders so they stay attached to the order. Please never send payment details or passwords by email; we never ask for them.
Response times
We answer messages within one business day, Monday to Friday, 9 am to 6 pm Eastern. Messages sent over a weekend or US holiday are answered the next business day.
Returns are handled through Amazon; please do not post items to us without a return authorization from Your Orders. See Returns & refunds.